We are looking for a Factory IT support engineer/technician with more than ten years of experience (Expert level) to join a global manufacturing company in Västerås.

As one of five skilled technicians in their Factory IT & Digitalization department, you will be a central part of their projects, and you will meet a lot of new challenges and opportunities on the way.

The work includes PC and application support for production, including change management, integration, troubleshooting, incident coordination, and possibly an application management role.

To thrive and succeed, you should:

• Be an ambitious, diplomatic, and pragmatic person

• Easily see the big picture and understand the relationship between application, integration, and infrastructure

• Be self-motivated, responsible, and passionate about finding the right solutions

• Want to develop and be open to adopting new technologies and ways of working

• More than ten years of experience

• Experience and interest in IT infrastructure and applications in a production environment

• Knowledge of how to troubleshoot PC:s and IT systems

• Experience from managing contacts at different levels within the organization

• Fluency in Swedish and English in speech and writing

It is an advantage if you are/have

• Experience with Intune and Entra

• Knowledge of Windows 10, 11, basic Linux, networking, some server management, and SQL.

• Experience in writing documentation and instructions

• Experience working in case management systems, such as ServiceNow

• Experience in the Windows Server platform

• Understand the process of software development and be able to program and analyze one or more programming languages

• Experience of working within the ITIL framework

• University degree

A typical day at work includes

• Incident handling for the components (infrastructure/application) for which we are responsible

• Improvement work, both internally and towards the customer, on processes, documentation/monitoring in the technical environments.

• Problem management to prevent or find the root cause of serious or recurring problems

• Discussion with production technicians and system suppliers on improvement measures.

• Changes in the systems and services we are responsible for.

• Updates of the application and tools register.

This is a full-time consultant position through Incluso. Starting August 2026, a one-year limited contract to begin with, with the possibility of extension. This role is 100% onsite in Västerås.

Please submit your CV as soon as possible. We will review the applications on an ongoing basis.

For more information about this role, please contact Karin Persson.