We are looking for a dedicated and proactive Customer Support Specialist for a company in the industrial technology sector in Västerås. This role involves close collaboration with internal and external stakeholders to ensure a seamless customer experience and efficient handling of orders and claims. Start in June 17th, 6 months contract to begin with.

Key Responsibilities:

• Deliver effective solutions to customers with order-related queries by coordinating with internal resources to resolve issues promptly.
• Monitor the status of orders to ensure timely delivery and customer satisfaction.
• Manage order processing and invoicing with accuracy and efficiency.
• Ensure a positive customer experience by providing regular updates and clarifications.
• Deliver effective solutions to customers with claim-related queries, coordinating with both internal and external resources.
• Collaborate with the team to document and evolve the spare part sales department.

Requirements & Qualifications:

• Experience working with SAP ECC and a demonstrated technical interest or competence.
• Interest in economics and a strong understanding of numbers is considered a plus.
• Proficiency in Office 365 applications.
• An agile and proactive approach, with a proven ability to take ownership of customer issues.
• Sound knowledge of customer service principles and practices.
• A collaborative, solution-focused mindset and excellent communication skills in both Swedish and English.

This role requires fluency in both Swedish and English, both written and spoken

This is a full-time consultant position through Incluso in Västerås. Start is June 17th, 6 months limited contract to begin with. This role requires 100% on-site work in Västerås.

Please submit your CV as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Marianne Nilsson, recruiter at Incluso.